DATA PROTECTION AND PRIVACY POLICY

This policy applies to any data collected in the following manner:

  • via our website or online shop
  • when you add items to your shopping cart - shopping cart abandonment
  • if you sign up for our newsletter or updates
  • via email
  • when you open a buyer or customer account 
  • contact details forms
  • online chats

Our privacy policy does not apply to:

  • newsletters sent using third-party software such as Mailchimp, Mailrelay, etc.
  • use of our app installed on any device
  • tools or sharing via google, Facebook or any other social networks

Please read the privacy policies for such tools or websites on their respective websites.

If you have signed up for our newsletter, you will find the website address for each tool in the newsletter. 

Please read this Privacy Policy carefully as it explains our policy about collecting and processing personal data.

By browsing or using the website and purchasing our products online you indicate that you accept the Privacy Policy.

What information do we collect about users?

The information we collect depends on your reason for visiting the website and how you use it. For example, if you set up a customer account or make a purchase as a guest, complete a form or use the chat feature, etc., we may collect the following data:

You must provide an email address if you want to create a user account, communicate with us using the contact forms and/or subscribe to our newsletter.

  • Personal information that is used to identify you such as your name, surname(s), address and email address that you may need to provide when you fill out forms that ask for these details.
  • Information about how you navigate the website: information about your browsing activity, including your IP address, browser type and operating system, the language used, your browsing time, search history and which pages you visit.
  • Information about the number of times you visit our website and your traffic pattern, log files and any other communication data or tools you use when you access our website.
  • Order details: a postal address is needed for invoicing purposes. You must provide your bank or PayPal details to pay for an order 
  • Information about your use of social networks, if applicable.

How we collect information about you

The information we collect and how we collect it depends on how you use our website.

We collect information directly when you fill out a contact form or a form to create a user account on the website, if you subscribe to our newsletter available on our website or when you contact us by telephone.

We also collect information indirectly via our website through cookies and tracking technology.

Please read our Cookies Policy which will help you understand this technology better and how we use it on our websites and for our services, apps and tools.

Why do you collect my personal data?

We use your personal data collected via our website for the following purposes:

If you are a client or a guest, we use your data to:

  • send you our newsletter if you have signed up for it
  • send you personalised offers
  • allow you to use the interactive functions and purchase products on our website 
  • process orders and perform our contract with you
  • guarantee the security and traceability of purchases of our products
  • send you information about your user account (invoices, order history)
  • manage your requests via our help centre (the “Help Centre”) and/or via the chat function
  • allow you to post comments about products or entries in the blog
  • notify you about changes to our websites or to the products and services we offer
  • fulfil our rights and obligations contained in our contracts with users and for any other lawful purpose.

Who do we share your personal data with?

Your personal data will be processed by our website and by our staff who:

  • manage our websites
  • manage technical support to respond to our questions about users
  • manage invoicing and commission payments to suppliers
  • We may also share your personal data with our service providers and with other third parties whose services we use, for business operational purposes and for external processing requirements, in particular to:
  • Manage our aftersales service:
  • If you are a basic user, your data may be shared with our suppliers who provide our aftersales service such as courier and delivery companies.
  • In any event, our website will be responsible for how your data is stored and used by any third-parties we work with.
  • Manage communication between us:
  • We use Smartsupp live chat to communicate with you online. 
  • Manage payments:
  • To make payment easier, we accept payments for any purchase made on our website by:
  • Credit card
  • PayPal in the currencies displayed via the plugins on our website
  • Bank transfer when this method is available on our website

All payments are handled by our partners (Redsys, PayPal).

The website does not have access to your ID and credit card number.

How long we keep your personal data

  • Your personal data is only stored on our website for as long as is necessary for the purpose for which it was collected, as described above.
  • The length of time for which we store your data may vary depending on the type of personal data and the purpose for which it was collected. The storage period may also be determined in accordance with certain legal obligations.
  • If you subscribe to our newsletter, we will keep your email address until you cancel the subscription.
  • When you contact us via the Help Centre, or use a contact form, or communicate with us via phone or chat, your data will be stored for up to five (5) years from the date when you last contacted us.
  • If you have a user account, your details used for invoicing will be kept for five (5) years from the date when a purchase is made.
  • Other types of personal information will be kept for five (5) years from the date when your account is closed.
  • Your bank details will be kept for five (5) years from the date when the last debit is taken for use in the event of any legal action.
  • You may ask for your user account to be closed and deleted at the end of the above-mentioned periods.
  • Finally, any data collected via cookies and trackers will be stored for up to six (6) months in the case of cookies to measure visitor numbers to our website and up to thirteen (13) months for other tracking technology.
  • After the said periods, personal data will be anonymised and stored for statistical purposes.

How do you protect my personal data?

Your data will be stored on secure servers protected by firewalls and antivirus software.

We have implemented the technical and organisational measures to protect your personal data against accidental loss and against unauthorised processing, alteration or disclosure.

The internet is not completely secure and therefore we are unable to guarantee the security of information that is transmitted via the internet.

We will do our best to protect your personal data but we cannot guarantee the security of any information sent to our site across the internet. You accept that any information you provide to us this way is sent at your own risk.

We cannot be held responsible for any breach of our privacy and security measures implemented on our websites.

Therefore, you accept that you are also responsible for keeping your personal information secure and you must keep the password you use to sign into user account confidential.

You must not share your password with anyone else. Take care when sharing information on the different areas of our website as this information may be read by anyone who uses the website.

What are my rights?

You can choose how we use the personal information you provide to us.

  • You can navigate our website without providing any personal information, but you may not be able to use certain features on our website, and in particular, make any purchases.
  • You can decide whether or not you want to receive our newsletter and personalised offers.

You can withdraw your consent at any time by signing into the user area on the website and clicking the link in the email.

You can decide whether to provide your email address to our Help Centre. Bear in mind that if you choose not to provide it, we will be unable to send you a reply if we do not have your email address.

In any event, you can access your user account at any time to check or amend your details or to close your account.

Under applicable data protection legislation, namely the General Data Protection Regulation (GDPR) and Spanish data protection law, you may access and correct your personal data.

You are also entitled to give instructions about what happens to your personal data when you die.

You may exercise the following rights under the above-mentioned laws:

  • the right to erasure
  • the right to anonymise your personal data
  • the right to restrict processing
  • the right to object to the processing of your personal data for legitimate interests in accordance with article 21 of the GDPR;
  • the right to data portability;
  • the right to withdraw your consent to processing when asked

If the legal basis for processing your data is consent, you can withdraw your consent at any time.

You have the right to object to automated profiling by the website without stating a reason.

You also have the right to object to the use of your personal data by the website for profiling, without stating a reason, when the content or communications are sent for marketing purposes.

However, according to Article 12.6 of the GDPR, if you exercise these rights, as data controller, we reserve the right to ask for proof of identity. Please bear in mind that any personal information needed as proof of identity will be deleted after we have dealt with your request.

You may exercise your rights by sending an email to andion.clothing@gmail.com

Any personal information that you have provided to us voluntarily will be stored in a file owned by Andión Clothing that will be used to set up your user account, to send you information about Andión Clothing products and promotions to the email address that you have provided and to process your order when you buy any of our products on our online store.

When we open a user account we will assume you consent to the processing of your personal data in accordance with the above-mentioned terms and conditions.

If you provide us with any personal data relating to third-parties, it is your responsibility to ensure you are authorised to process that data. You must also advise those third parties about the terms and conditions relating to the processing of their personal data.

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